Help

Search for frequently asked questions below.

Common Questions

Where do I play the MyNR WIN game?

Only available at our partner locations Buy-Low Foods and Nesters Food Market.

How do I receive a digital game ticket?

You will receive 1 digital game ticket with every qualifying transaction at a participating Buy-Low or Nesters Market location using My Neighbourhood Rewards. Plus, you will earn bonus tickets when you buy the featured products in store!

After making your qualifying transaction using My Neighbourhood rewards, you will receive your digital ticket within 24 hours of making the transaction. If you have email notifications enabled on your My Neighbourhood Rewards account, you will receive an email containing your digital game ticket – just click to open!

If you do not have email notifications enabled, you can simply log-in using the log-in button at the top of the page and sign-in using your Membership Number. But be sure to update your email preferences in the app – it’s the easiest way to get your digital tickets! Just go to More > My Profile > Notification Settings and then enable “Promotions and Coupons”.

Where do I find my membership number?

If you have a MyNR card: Your number can be found on the back of your My Neighbourhood Rewards card.

Simply enter the corresponding numbers to the #’s shown above.

If you have the MyNR App: Find your number in the My NR app at the top of the My Profile page.

Simply enter the first number and the last five numbers as shown on your profile.

How do I open my digital game ticket?

If you have email notifications enabled on your My Neighbourhood Rewards account, you will receive an email containing your digital game ticket within 24 hours of making the transaction – just click to open! You can also add gamemaster@mynrwin.ca into you safe senders.

If you do not have email notifications enabled, you can:

  1. Log-in using the log-in button at the top of the page and sign-in using your Membership Number. You will be able to log-in and access your tickets earned within 24 hours of making the qualifying transaction.
  2. Update your email preferences in the app – it’s the easiest way to get your digital tickets! Just go to More > My Profile > Notification Settings and then enable “Promotions and Coupons”.

How do I redeem my Instant Win Prize?

Once you have opened your digital game ticket, your Instant Win My Neighbourhood Rewards Point prize will be automatically loaded back onto your My Neighbourhood Rewards Account within 24 hours of opening the ticket. So check the app in 24 hours after opening your ticket to see your new updated points total!

What to do if I didn’t receive my digital game ticket?

  1. Log-in using the log-in button at the top of the page and sign-in using your Membership Number. You will be able to log-in and access your tickets earned within 24 hours of making the qualifying transaction.
  2. If your tickets earned are still not there, please contact us at gamemaster@mynrwin.ca and please include the first number and last 5 numbers of your My Neighbourhood Rewards account.

How do I sign-up for My Neighbourhood Rewards?

There are 2 simple ways to join MyNR mobile program and it’s FREE!

  1. Download the MyNR App, available for both IOS and Android. Simply go to your favourite App store and download the MyNR App! The MyNR App requires a minimum of Apple iOS 11 or Android 6.
    1. Download the App from the Apple App or Google Play (Android) stores.
    2. Click on "Join My Neighbourhood Rewards" and enter requested details.
    3. Check you inbox for your confirmation e-mail, and click on the link inside.
    4. Start to enjoy savings and collect valuable points.
  2. In store -- No smart phone visit one of our MyNR Partner Locations- Nesters Market, Buy-Low Foods or participating AG Foods locations in BC, AB or Saskatchewan to sign up for the program in person. Sign up for the program in person at Customer Service on the My Neighbourhood Rewards Tablet and you will receive your membership card instantly.

For more details, visit: https://mynr.ca.

How do I know if I'm an online winner?

If you are drawn in the online contest you will receive a phone call or email from us with further instructions to claim your prize. Keep your fingers crossed and keep earning those ballot entries with every digital ticket earned! Good luck!

How do I add or modify the email on my MyNR Membership?

The easiest way to play the MyNR Win game is to receive your Digital Game Tickets by email. Here’s how to make sure your account is ready for email:

  1. If you use the MyNR app, go to More, My Profile and then update your email address. Also be sure to go to Notification Settings and then enable “Promotions and Coupons”.
  2. If you use a MyNR Card, be sure to add an email or to update an email address at https://mynr.ca/mynrwin-update-email-address/

What are some important dates to remember?

  • Last day to earn a digital game ticket: Saturday, February 27, 2021
  • Last day to open a digital game ticket: Sunday, March 07, 2021
  • All Instant Prizes must be redeemed by: Sunday, March 07, 2021
Can’t find your answer?
We’re here to help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at:

gamemaster@mynrwin.ca

Or mail your request to:

My Neighbourhood Win Event, c/o P.O. Box 3009, M.I.P., Markham, ON L3R 6G4

Play My Neighbourhood Win only at:

No purchase necessary, terms and conditions apply. Must be a registered My Neighbourhood Rewards member to earn a digital ticket. Skill-testing testing question required to redeem prizes. See Official Rules here for complete details.